Refund Policy

1. Overview of Digital Services

FundedXCapital offers digital technology services, including trader skill evaluations, simulated trading terminal access, real-time market data feeds, and proprietary risk analysis software. Evaluation fees paid by participants represent remuneration for immediate server provisioning, account configuration, data licensing, and evaluation tracking services.

2. Eligibility for a Refund (48-Hour & Zero-Trade Rule)

We provide a cancellation and refund window under the following strict conditions:

• 48-Hour Timeframe: The refund request must be received by our support team within exactly forty-eight (48) hours from the initial transaction timestamp.
• Zero Trading Activity: No trading activity of any kind must have taken place on the evaluation account. This means zero market or limit orders executed, filled, or closed.
• Deduction: A nominal payment gateway processing and administrative fee (typically 3% to 5%) will be deducted from the gross refund amount.

3. Non-Refundable Situations

Evaluation fees are strictly non-refundable under any of the following circumstances:

• Trades Placed: Any trade (including a single micro lot or test order) has been placed on the account, regardless of profitability or loss.
• Time Exceeded: More than 48 hours have elapsed since the purchase timestamp.
• Rule Violations: The account has violated daily drawdown limits, maximum overall drawdown limits, or any other risk management rule.
• Completed Evaluations: Except as provided under Section 4 (Evaluation Fee Refund after 3 Successful Evaluations), the participant has passed or failed any phase of an evaluation program.
• Account Resets & Extensions: Fees paid for account resets, retries, or plan upgrades are strictly non-refundable once activated.
• Prohibited Behaviors: Accounts terminated due to latency arbitrage, tick exploitation, group hedging, reverse engineering, or account sharing are permanently barred with no eligibility for refund.

4. Evaluation Fee Refund Policy on Successful Evaluations

Under our universal trader progression framework, traders who complete Successful Evaluations are eligible to have their Evaluation Fee refunded based on proven, disciplined performance:

• 3 Successful Evaluations: For every three (3) Successful Evaluations completed, one (1) qualifying Evaluation Fee is refunded at 100% of the original fee paid.
• Definition of Successful Evaluation: A Successful Evaluation occurs ONLY when the complete Evaluation lifecycle is successfully completed (all required evaluation phases passed and funded account achieved) AND the required Profit Split is successfully completed. Intermediate passes, target reached before profit split, or payouts alone do not count.
• Progressive Tracking: Evaluation 1 (Count 1/3) → Evaluation 2 (Count 2/3) → Evaluation 3 (Count 3/3 → 100% Evaluation Fee Refund credited for earliest qualifying evaluation; cycle resets to 0/3).
• Account Size Qualification: An evaluation fee qualifies for refund only if its Evaluation Plan Size is equal to or greater than the Qualifying Account Size.
• Chronological Order: Qualifying evaluations are refunded in the order they were purchased. No evaluation fee may be refunded more than once.
• Rule Violation / Failure Reset: Any account breach or failure resets the active sequence counter back to 0/3. Previously completed refunds remain untouched and permanent.

5. How to Request a Pre-Trading Refund

To request a qualifying refund within the 48-hour pre-trading window, please send an email to support@fundedxcapital.com with the subject line Refund Request - [Your Order/Account ID].

Your email must include:

1. Full Name and Registered Email Address
2. Order ID / Challenge Registration Number
3. Payment Reference / Bank UTR / Gateway Transaction ID
4. Reason for requesting cancellation

6. Processing Timeline

Once submitted:

• Our billing and risk team will review account activity to confirm zero trades were executed within 24 to 48 business hours.
• Upon approval, your evaluation account credentials will be immediately revoked.
• The approved refund will be initiated to your original payment method. Depending on your bank, UPI provider, or card issuer, funds will reflect in your account within 5 to 7 business days.

7. Payment Methods & Currency

All refunds are processed in Indian Rupees (INR) back to the exact payment mechanism originally utilized (UPI, Net Banking, Debit/Credit Card). For security, anti-money laundering (AML) and compliance reasons, FundedXCapital does not issue refunds to third-party accounts, alternative bank accounts, or in cash.

8. Chargebacks and Unilateral Disputes

We encourage traders to contact us directly to resolve any legitimate billing inquiries or concerns. Initiating a fraudulent chargeback or payment dispute with your bank or UPI gateway without prior communication with FundedXCapital is considered a material breach of our Terms of Service. In such cases, all linked accounts will be permanently banned, pending rewards voided, and details reported to fraud prevention registries.

9. Policy Modifications

FundedXCapital reserves the right to amend or update this Refund Policy at its sole discretion. Any modifications will be posted on this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the modified policy.

10. Contact Us

For any questions or clarification regarding this Refund Policy, please contact our support desk:

FundedXCapital Billing & Support
Operated by: Fundedx Edu LLP, Ahmedabad, Gujarat, India
Affiliate: Vanotoro Global FZ LLC
Email: support@fundedxcapital.com
Support Hours: Monday – Saturday : 9:00 AM – 6:00 PM IST

Disclaimer: FundedXCapital is an evaluation platform and not a broker or financial advisor. All evaluation programs take place in simulated trading environments.